Dodo SOHO ADSL 99.5% Service Level Guarantee
How will the rebate be paid?
Your rebate will be paid as a credit on your account, no refunds will be issued, the credit will go towards the next scheduled payment.
How do I claim my rebate?
If you believe Dodo has failed to meet the Service Level Guarantee you will need to fill out the Online Rebate From.
What information will I require to fill in the form?
Username & Account ID - Located on your monthly invoice
Fault Number - This is provided by business support desk upon logging the fault.
If the fault is determined to be a line fault or a fault that Dodo has direct no control over then no rebate is applicable, this includes hardware faults, line faults or any other faults resulting from issues with upstream providers.